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Policies
We want you to love your Eztap CTag. If something's not right, we're here to fix it.
🇦🇺 Your Rights Under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you are entitled to a replacement or refund. For minor failures, you are entitled to have the failure remedied within a reasonable time. If the failure is not remedied, you are entitled to a refund or replacement.
Returns accepted within 30 days of delivery. Items must be unused, in original condition and packaging, with proof of purchase.
Non-Returnable Items
Start a Return
Email admin@eztap.net with your order details.
We replace items that are faulty, damaged on arrival, or incorrect. Contact us with photos or videos and we'll sort it quickly.
Your Eztap CTag is backed by a 12-month limited warranty.
✅ COVERED
• Manufacturing defects
• Faulty NFC functionality
• Issues under normal use
❌ NOT COVERED
• Damage from drops, bending or water
• Normal wear and tear
• Misuse or unauthorised modifications
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
Mandatory Consumer Guarantee — Regulation 90, Competition and Consumer Regulations 2010
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
(a) to cancel your service contract with us; and
(b) to a refund for the unused portion, or to compensation for its reduced value.
For major failures with the goods, you are entitled:
(a) to reject the goods and get a refund; or
(b) to keep the goods and get a refund for the reduced value.
You are also entitled to choose a refund or replacement for minor failures with goods or services where the failure does not amount to a major failure.
Email admin@eztap.net with your order number, description of the issue, and photos or video evidence. If approved we will repair, replace or refund your item.
📧 admin@eztap.net — We respond within 24–48 hours