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LEGAL
Privacy Policy
Last updated: August 2026
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Last Updated: 1 August 2026
EZTAP PTY LTD ("we", "us", "our") operates the EZTap platform, including NFC CTags, the EZTap Manager web application, and public profile pages accessible via NFC tap. This Privacy Policy explains how we collect, use, and protect information.
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1. Information We Collect
1.1 Customer Account Data (EZTap Manager users)
- Name, email address, phone number
- Profile content (including any medical, emergency contact, or child information you choose to add)
- Shipping address (for order fulfilment)
- Payment information is processed by Stripe; we do not store card details
1.2 Tag Tap Data (non-users who tap a CTag)
- Anonymous analytics: approximate location (region-level), device type, timestamp
- No personal data is collected from tag tappers
- No app installation is required to view a profile
1.3 Technical Data
- Fingerprint hashes for fraud prevention (anonymised after 90 days)
- IP addresses (retained for 30 days for security purposes)
- Aggregated, non-identifiable usage statistics
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2. How We Use Information
- To provide and maintain profiles and NFC tag functionality
- To fulfil orders and provide customer support
- To detect and prevent fraud, abuse, and unauthorised access
- To improve our services (using anonymised, aggregated data only)
- To send service notifications (account, security, order updates)
We do not sell your data. We do not use your data for advertising.
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3. Data Storage and Security
- Data is stored on secure cloud infrastructure
- Sensitive profile fields (medical, emergency contact) are encrypted at rest
- Access is restricted to authorised personnel
- Payment data is handled exclusively by Stripe (PCI-DSS compliant)
- Fingerprint data is automatically anonymised after 90 days
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4. Medical & Emergency Information
- Medical and emergency information is encrypted at rest using AES-256 encryption
- This information is only visible to the profile owner and is never shown to people who tap the tag
- Users accept that this information may not be accessible if the service is unavailable
- Users should not rely solely on EZTap for critical medical information
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5. Cookies and Tracking
EZTap uses cookies and similar technologies (including local storage) to operate the website and improve user experience.
Essential cookies are required for the site to function. They keep you signed in, maintain your session and security state, and remember basic preferences. These cannot be turned off within the site because the service will not work correctly without them.
Analytics cookies help us understand how visitors use EZTap — which pages are viewed, how people navigate the site, and where problems occur — so we can improve it. This data is aggregated and is not used to identify you personally.
You can block or delete cookies at any time through your browser settings (usually under Privacy or Security). If you disable essential cookies, sign-in and other parts of the site may stop working.
- We use analytics to understand how visitors interact with our site. This may include device type, browser, approximate location, and page interactions.
- We do not use third-party advertising cookies.
- Visitors can disable cookies in their browser settings. Some features may not function properly with cookies disabled.
- Tag tap analytics (when someone taps an EZTap NFC tag) collect device type and interaction data only — no personal data is collected from tag tappers.
- Visitor fingerprints used for analytics are anonymised after 90 days.
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6. Data Retention
- Active account data: retained while your account is active
- Inactive account data: retained for 12 months, then deleted
- Fingerprint hashes: anonymised after 90 days
- IP addresses: deleted after 30 days
- Aggregated analytics: retained indefinitely (non-identifiable)
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7. Your Rights
- Access: request a copy of your data
- Correction: request correction of inaccurate data
- Deletion: request deletion of your account and data
- Portability: request export of your data
- Objection: object to processing of your data
To exercise any of these rights, contact us at admin@eztap.net.
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8. Sharing
We share data only with:
- Stripe (payment processing)
- Hosting infrastructure providers
- Authorities where legally required
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9. Children
Profiles may include child information (e.g., emergency contacts for a parent's profile). This is added and controlled by the account holder. We do not collect data directly from children.
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10. Contact
Questions about this policy: admin@eztap.net
EZTAP PTY LTD
Brisbane, Australia