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Policies

Shipping Policy

All orders processed within 1–3 business days. You'll get tracking details as soon as your order ships.

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Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Orders placed after 2PM AEST may be processed the next business day
  • During high-demand periods, processing times may be slightly longer
  • Once shipped, you'll receive a confirmation email with tracking details
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Shipping Rates & Delivery

🇦🇺 AUSTRALIA

Standard · A$12 per parcel

2–8 business days

Express · A$20 per parcel

1–4 business days

🌏 INTERNATIONAL

New Zealand · A$18 per parcel

Standard delivery · 7–21 business days

Other regions are shown at checkout. Delivery times vary by location and customs.

📦 Each parcel holds up to 3 CTags.

Standard: 1–3 A$12 · 4–6 A$24 · 7–9 A$36

Express: 1–3 A$20 · 4–6 A$40 · 7–9 A$60

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Tracking Your Order

Once shipped, you'll receive a tracking link via email. Please allow up to 24–48 hours for tracking updates to appear.

Delays & Delivery Issues

While we aim to deliver on time, delays can occur due to postal carrier issues, weather events, or customs processing. We are not responsible for delays once the parcel has been handed to the carrier.

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Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses. If your order hasn't shipped yet, contact us immediately at admin@eztap.net.

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Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, contact us within 7 days with your order number and supporting photos. We will work with the shipping provider to resolve the issue.

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International Duties & Taxes

International orders may be subject to import duties, taxes and customs fees. These charges are the responsibility of the customer and are not included in the purchase price.

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Need Help?

We aim to respond within 24–48 hours.

admin@eztap.net